Send us an email with a photo of the damaged product and a short description. We’ll send a replacement right away.
make a return
Allthough returns are quite rare, we make the process really simple. Check out the details of our return policy in the section below.
Need a different size or style? No problem. Check out the details of our exchange policy in the section below.
HERE ARE A FEW MORE DETAILS ABOUT OUR RETURN & EXCHANGE POLICIES
Here at BRAID & WOOD we find that our customers very rarely return or exchange our products. But hey, it happens! We want to be sure that your return/exchange experience doesn’t cause any unwanted headaches. Being an adult is hard enough as it is.
Skim these details below so we’re all on the same page.