WHEN WILL MY ORDER SHIP?

Your BRAID & WOOD order will ship within 2 – 4 business days. Although, we work really hard to try and get your order shipped out to you sooner. 

WHERE’S MY CONFIRMATION?

Sometimes these emails get sent to your spam or promotions folder. Check there! If you’re still not finding it, shoot us an email and we’ll send it again.

What’s the Return Policy?

We always want to make sure you’re happy. Visit our RETURN POLICY page to get all the information about product exchanges and returns. 

A FEW OTHER QUESTIONS YOU MIGHT BE ASKING…

Your tracking information was sent to the email address you provided when you placed your order. Sometimes these emails end up in your spam or promotions folder so be sure to check there. Still no luck? Shoot us an email (orders@braidandwood.com) and we can provide it for you.

Unclear arrival date? Order has not been delivered by expected delivery date? Think the post office is conspiring against you?

If you’re having any issue with the shipment of your order such as order delays, unclear arrival date, or your order has not been delivered by the expected delivery date, you must contact the shipping provider directly (USPS, UPS, FedEx).

BRAID & WOOD Design Studio does not have any additional information about your order once it has been shipped. We cannot contact the shipping provider on your behalf in order to provide information regarding your shipped order.

Please exhaust all efforts with the shipping provider first. If you are still struggling, email us (orders@braidandwood.com) and we will do everything we can to help out.

BRAID & WOOD Design Studio is based in the United States (San Diego, CA). Currently, we do not ship product to any country outside of the United States.

BUT I REALLY WANT A BRAID & WOOD PRODUCT! TELL ME THERE’S A WAY!

Check our LIST OF RETAILERS to see if BRAID & WOOD products are stocked at a store near you.